Privacy Policy

General

Black Desert Travel ehf. is determined to ensure the accuracy, confidentiality, and security of the personal data the company processes on you. This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information.

 

If there are any questions regarding this privacy policy, you may contact us at info@blackdeserttravel.com

Privacy Policy Act

Black Desert Travel is responsible for the processing of personal information relating to services and products.

 

Black Desert Travel respects your right to privacy and strives to protect your personal information. This Privacy Statement describes how we process the personal information we may hold and the rights you have regarding your information

Responsible Party

Black Desert Travel is responsible for the processing of personal information relating to services and products.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications, phone number, credit card information, travelin purpose and period, country of residence); comments, feedback, product reviews, recommendations, and personal profile. In addition, Black Desert Travel may gather other data that you consent to provide as well as data that is essential for the company’s operations.

[1] Responsible party refers to Black Desert Travel’s role as a data controller as defined by the General Data Protection Regulation (GDPR) and relevant Icelandic privacy laws (Act 90/2018)

 

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter, respond to a survey, fill out a form, use Live Chat or enter information on our site, or provide us with feedback on our products or services.

 

How and why do we use your information?

We process your information based on our agreement with you or for the purposes of the legitimate interests pursued by Black Desert Travel. Sensitive data will be processed only with your explicit consent.

 

We only contact you via phone or email upon your agreement and consent.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

 

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested

  • To improve our website in order to better serve you

  • To allow us to better service you in responding to your customer service requests

  • To administer a contest, promotion, survey or other site feature

  • To quickly process your transactions

  • To ask for ratings and reviews of services or products

  • To follow up with them after correspondence (live chat, email or phone inquiries)

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services. 

  • To comply with any applicable laws and regulations
     

If you visit our website, we may use cookies to:

  • Help remember and process the items during the booking transactions.

  • Understand and save user’s preferences for future visits.

  • Keep track of advertisements.

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

  • We may also use trusted third-party services that track this information on our behalf.

 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, it won’t affect your experience.

 

If you decide not to provide Black Desert Travel with your information, the company may not be able to process the service requested and to fulfill its obligations related to it.

 

You are at any time allowed to withdraw the consent of processing your data. This can be done by contacting info@blackdeserttravel.com

 

Third-party disclosure

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advanced notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, as long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

How do we protect your information?

Black Desert Travel has implemented security controls in order to prevent your personal information from being lost, changed, displayed or accessed without appropriate permissions. All access to personal data is limited to parties which need access based on job functions and all individuals handling or having access to personal data are bound by confidentiality clauses. All transactions are processed through a gateway provider and never get stored or processed on our servers.

 

In the event of a security breach affecting your personal information, we will notify you or the Privacy Authority, as appropriate by law.

 

If you believe that your personal information which we may store is not secure, please let us know immediately by sending an email to info@blackdeserttravel.com

 

Data Retention

Personal information will only be kept for as long as necessary in order to service the company’s business operations. The storage time of personal information depends on the nature of the information and the legal obligations applicable to the processing of personal data, including but not limited to, tax or accounting laws. In rare cases, it may also be necessary to store data for legitimate interests such as for disputes.

 

Access to Personal Data

The right of access: You have the right to request access to your personal information and receive a copy of the information. This way you can make sure that the information is correct and that our processing is in accordance with law.

Right to correction: You have the right to have us correct any information about you that you believe is incorrect or inaccurate.

Right to delete data: In certain cases, you may be entitled to have us delete personal information we hold about you. This is especially true in cases where the information is no longer necessary if you have objected to the processing of the information (see below), if the processing becomes unlawful, or if the processing was based on approval you have subsequently withdrawn. Black Desert Travel reserves the right, however, to evaluate each time whether data is required to be deleted.

Right to object to processing: If our processing is based on public interest or legitimate interests and you believe that because of your circumstances, your processing violates your fundamental rights, you may object to the processing. If you object, we will stop processing unless we can emphasize a legitimate interest in continuing it.

 

Right to limit processing: In the following cases you have the right to stop processing your personal information:

  • If you claim that your personal information is incorrect (until we can confirm that it is correct),

  • The processing is illegal, but you do not want to delete your personal information,

  • We no longer need the personal information to keep the process, but you need them to create, defend or defend legal claims,

  • You have objected to the process from above. In that case, we stop processing while we have not identified our legitimate interests by continuing it.

 

Right to withdraw consent: In cases where we are processing data based on your consent, you may always revoke said consent. Withdrawal of consent, however, does not mean that the processing that took place before the approval was revoked is illegal.

You are entitled to these rights and can exercise them at any time upon request. To do so, please contact us at info@blackdeserttravel.com

 

Contacting Us

If at any time you would like to unsubscribe from receiving future emails, or If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at:

 

info(at)blackdesertravel.com or send us mail to:

Black Desert Travel ehf.
Vefarastræti 15
270 Mosfellsbær
Iceland

 

Webpage: www.blackdeserttravel.com 
Email: info(at)blackdesertravel.com
Phone: +354 888 3737

 

This Privacy Statement was approved and updated on [19.02.2022].

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

In the same way, it is important that your information is always correct. Therefore, please let us know if your contact information or other information changes.

Logo_text_side_-_white-removebg-preview.png